GENERAL TERMS & CONDITIONS

1. Introduction

1.1. Muchovegas is operated by Mountberg Ltd a a company based at 67 Limassol Avenue, Vision Tower, Floor 2, Aglantzia, 2121, Nicosia, Cyprus, under gaming Licence number 1668/JAZ issued by Curacao eGaming, authorised and regulated by the Government of Curacao.
1.2. Muchovegas reserves the rights to change the terms & conditions at any time without prior notice.
1.3. Terms & Conditions are in effect as soon as they are published on this page but will never retroactively affect the bonus promotions. However, it is the player’s responsibility to check the terms & conditions regularly and prior to claiming any bonuses and making any bets in Muchovegas.

2. My Account

2.1. To be able to play real money games on Muchovegas, an account must be opened.
2.2. The minimum age for opening an account is 18-years old.
2.3. Players residing in the countries that are not available in the registration page cannot register an account and play with Muchovegas
2.4. Only one account per person is allowed (one name, one account, one IP address). If the individual has more than one account this is called “multi-accounting” which is highly forbidden and in such instances all those accounts will be closed immediately.
2.5. If multiple players wish to play in our Muchovegas from a shared computer environment (dormitories, fraternities etc.), we strongly suggest they all contact our support before making multiple accounts to avoid unnecessary security procedures.

3. Account verification

3.1. All accounts need to be verified for age verification, fraud prevention, payment processing, promotion restrictions, account closure, etc.
3.2. In order to withdraw the player must submit copies of all the following personal documents:
    • Copy of a personal identification document (ID, driver’s license, or passport)
    • Copy of a utility bill (gas, electric, water, telephone – must not be older than 2 months) with name and address as registered in player’s Muchovegas account
3.3. An additional authorisation form for credit card and documents may be requested from the Finance department
3.4. Please send copies of your personal documents through our LiveChat or via email to cashier@Muchovegas.com

4. Withdrawals

4.1. Minimum withdrawal amount is 100 €/£/$, unless explicitly stated otherwise in Terms & Conditions of the specific promotion.
4.2. All deposits must be wagered at least once before the player is able to withdraw any balance
4.3. Successful withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a pay out, or if the pay out is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in Muchovegas in the past.
4.4. In special cases, usually to prevent money laundering, the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer. In this case all processing fees are the player’s responsibility.
4.5. Due to restrictions of the payment processor the minimum withdrawal amount processed via Wire Transfer is 500 €/$/£/CHF/4500kr. For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 100€/$/£/CHF/900kr. Maximum withdrawal amount processed to a player is 2000 €/$/£/CHF/18000kr  per a week and 5000 €/$/£/CHF/45000kr per a month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status.
4.6. If withdrawal is limited (in the case that the player wins with a Free Signup Bonus for instance), any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is requested.
4.7. Should a player attempt to withdraw before the wagering has been completed, the bonus and any potential winnings derived from the bonus will be forfeited.
4.8. Muchovegas reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service.
4.9. Muchovegas finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed.

5. Anti-Money Laundering and Funding of Terrorism Due Diligence

5.1 We are subject to anti-money laundering and funding of terrorism laws and must in this regard perform due diligence on customers. 
5.2 The information provided to us for the purposes of our due diligence obligations shall be handled in accordance with the Privacy Policy.
5.3 The player hereby acknowledge that we shall use the information obtained from him for our due diligence obligations to conduct public searches and perform checks in order to verify the information provided to us. 
5.4 Whilst we are carrying out our due diligence measures, the player may be allowed to continue using his account. However, he will not be allowed to affect any withdrawals from such account until our verification procedures are completed. 
5.5 Where we are unable to conclude our due diligence obligations because we have not received the required information from the player or we are otherwise unable to verify the identity, no activity may be undertaken from the account and the account will be blocked and/or terminated. In such event, we shall return any Deposit Funds present in the account at the time of blocking and/or termination except where it is necessary for us to delay or withhold payment of all or some of the player funds to comply with our legal obligations.
5.6 We reserve the right to ask for additional information and documentation to fulfil our due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being a final communication in this regard.
5.7 If we become aware or suspect that the information provided by the player is materially false, we shall cancel the registration and take such other steps as may be required by us under law. We will not pay out any winnings in such circumstances.

6. Responsible Gaming 

6.1  The player may choose at his discretion to limit the amount that is allowed to deposit, lose and/or wager during any day period selected. If the player reaches this limit, he will not be able to deposit / place any bet until the summation of the bets, including the one that he is trying to perform, made the day in the time period selected, until the set-day limit passes. 

6.2  The player may at his discretion choose to set a maximum session time during which he is allowed to be logged in at the Website. After this period has expired, he will be logged out of the site and any game in progress is stopped.

6.3 The player may at his discretion choose to limit his ability to access the Account (log in) for indefinite time in which the account will not be accessible again.

6.4 The player may choose to limit his ability to access the Account (log in) for a time period of his choice, during which his account will not be accessible and the remaining funds will be frozen. The player will be able to use them after the expiration of the time period defined or he can request to be transferred back to his bank account.

6.5 All limitations mentioned above can be set by the player through the account ‘Cashier’ ‘Limits’ section on our portal. 

6.6 Any self-exclusion request would be valid for the brand the player is currently a member of (for example WWW.MUCHOVEGAS.COM) only and does not include other sites operated by us.

6.7 All restrictions and exclusions shall immediately become effective upon inserting and confirming the settings in his account ‘Cashier’ ‘Limits’ section on our portal. If the player wishes to remove a restriction or a limit set by him, he will have to request a new limit in “Cashier” “Limits’ section in our portal and such change shall take place after 24 hours after the request has been received by the Website support.  

7. Data Protection 

7.1 We hereby warrant to adopt adequate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our Website. You hereby warrant to take reasonable measures to ensure the security of your systems and the integrity of data transmitted to us.

7.2 The player hereby acknowledge that his personal data shall be processed by the licensee or by any other person, company or firm associated in any manner or otherwise engaged by the licensee to provide services to it in order for us be able to provide the services to the player as laid down in these Terms and Conditions. We shall process player personal data in line with the Privacy Policy on this website. We shall comply and shall enter into contractual arrangements with associated persons, companies or firms and any other person, company or firm engaged by it to provide services to it and which is processing personal data on its behalf, to ensure compliance with all relevant legislation and regulations in relation to the handling and processing of such personal data.

7.3 For more information, please refer to the Privacy Policy.

8. Complaints

8.1 The player may contact our customer service on support@Muchovegas.com and according to the instructions located at the Website to give us any complaints regarding our services.
8.2 Complaints are handled by the support team and escalated in the organization if required. The player shall be informed about the state of the complaint to a reasonable level.
8.3 The Player has the right to bring unresolved disputes to Curacao eGaming via complaints@curacao-egaming.com
8.4 For further information about the Authority, please visit www.curacao-egaming.com

9. Governing Law

9.1 These Terms and Conditions shall be governed by the Laws of Curacao.
The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Curacao.

10. Net-Ent Games restrictions

The following territories are restricted for NetEnt games: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Serbia,  South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Bulgaria, Canada, Estonia, Italy, Mexico, Romania, United States of America and The United Kingdom.
In addition to the above it is not permitted to offer Guns & Roses, Jimi Hendrix & Motörhead in the following countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

11. Account termination

A player can request the permanent or temporary closure of his or her account by contacting the Customer Support by email.
When you request closure of your account we will return any outstanding balance in your account to you, using the same method of payment which was used to fund your account, or such other accepted updated payment methods with which you have provided to us subsequently, except where we are withholding such monies a result of Cheating, Irregular Play, Collusion, Fraud and Criminal Activity, or breach of the terms of these General Terms and Conditions. If it is not possible to pay out the full balance at once because of payment limits or other reasons, the account will remain open until the full amount has been withdrawn by player.
Mucho Vegas reserves the right, in its sole discretion, to permanently disable your account at any time and for any reason. Any balance in your account at the time of such account termination will be credited to your credit/debit card and/or sent to you by cheque, wire or money transfer except where we are withholding such monies as a result of Cheating, Irregular Play, Collusion, Fraud and Criminal Activity, or breach of the terms of these General Terms and Conditions. However,
Mucho Vegas Casino reserves the right, in its sole discretion, to void any winnings and confiscate any balance under any of the following circumstances:
a.if you have more than one active account at Mucho Vegas;

b.If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, Money Transfers, etc.) used to fund or withdraw from your account;

c.If you provide incorrect or misleading registration or Player Profile information;

d.If you are not of legal age in the province/state/country and/or jurisdiction where you reside;

e.If you have allowed or permitted (intentionally or unintentionally) someone else to access or play using your account;

f.If you have not played on an individual basis for personal entertainment only (that is, you have played in a professional sense, with the intent on exploiting our bonuses or in concert with other Player(s) as part of a club, group, etc.);

g.If you have "charged back" any of the deposits made with your credit card or any available payment method associated to your account or have threatened to charge back;

h.If you are found colluding, cheating, conducting criminal activity such as money laundering or undertaking fraudulent activity;

i.If it is determined that you have employed or made use of a system (including machines, computers, software or other automated systems ‘bots’) designed specifically to defeat Mucho Vegas; or that you have made irregular betting or wagering patterns, or suspicious or irregular betting strategies;

j.If you use the Website or your account in bad faith;

k.If we become aware that you have played at any other on-line casino under any of the foregoing circumstances set out above.

Bonus play-through requirements

  • Bonuses are a way for Mucho Vegas to reward its players and to encourage new players to play on the site.
  • All the bonuses are intended for recreational purpose only and to extend the game play and pleasure of players. Players can win and withdraw these winnings but the bonuses and rewards should not be used to gain an unfair advantage over the casino or exploited in a way to guarantee a profit from the games. Such form of play will lead to the player being banned, all winnings being voided and can lead to the seizure of remaining balances.
  • Of course players who play the game recreationally and end up winning will be able to withdraw the bonus up to the maximum stipulated for that promotion, granted they have cleared the “play-through” requirement.
  • As the bonuses are essentially free money on your account, certain rules are imposed to avoid abuse like instant or near instant withdrawals. These rules are called “play-through”, “wagering requirement” or “rollover”, depending on the casino. The number accompanying these terms informs you how much money a player needs to place in bets before he/she can successfully cash out the winnings made by playing with the bonus.
  • Different games or game types contribute differently towards the play-through requirements, depending on the promotion. The games’ contribution is specified in the particular promotion’s Terms and Conditions. Our customer support is always up to date with all our promotions, so when in doubt you can always check with them what the requirements for a specific bonus are.
  • Note that all bets placed on any kind of doubling or gamble feature (for example in Slots and Video Poker games) and all low-risk bets (for example betting on even and odd numbers at the same time in Roulette games) do not count towards fulfilling the wagering requirements.
  • Please also note that a player can bet a maximum of €/$5.00, 50 SEK/NOK/ZAR or 10% of their current available balance (whichever is lower) on a given round or spin when using bonuses or winnings generated from bonuses (but the 10% rule does not apply to bet sizes under €/$0.50, 5 SEK/NOK/ZAR). Betting a larger proportion of one’s balance on a single round or game can lead to the voiding of this particular bonus and winnings and voiding of subsequent bonuses and winnings. Repeated abuse can lead to account termination and confiscation of balances.
  • Bonus promotion requires e-mail verification by either clicking on a link in the promotional e-mail or sending an e-mail to support. Player can unsubscribe from the promotional newsletter at any time.
  • While the received bonus(es) is still active, bonus terms and conditions apply to the whole gaming account, including any funds waiting for withdrawal, but not limited to those.
  • Bonus is active while bonus wagering requirements haven't been met

GENERAL BONUS TERMS AND CONDITIONS

  • Each promotion has its own terms and conditions which are published on the Mucho Vegas promotions page under each promotion descriptive text.
  • By participating in the promotions and/or accepting to receive the bonus/es offered by Mucho Vegas, the player automatically declares to also accept the terms and conditions for that particular promotion/bonus as well as the general promotions/bonus terms and conditions which are listed here under.
  • In the event that a player does not understand how the promotion works, if he is eligible to participate, or does not understand the terms and conditions, the player can contact a member of Mucho Vegas ’s Customer Support via email or live chat for a more detailed explanation.
  • To be eligible to receive promotional credits such as Free Spins, Loyalty rewards or other offers, the player must not have opted out from receiving promotional emails. Please also note that in an effort not to encourage problematic play players must not have set a deposit or other form of responsible gaming limits on their account to receive these promotional credits.
  • In case of any dispute, the decision taken by Mucho Vegas management is final.  Mucho Vegas also reserves the right to amend, add or remove any of the bonus/promotional details, eligibility rules and eligibility of a given player or categories of players or modify the terms and conditions in any other way at any time. Players are kindly requested to regularly check the bonus terms and conditions for any amendments/updates. In case of any differences in the terms and conditions between the English version and the other languages displayed on the Mucho Vegas website, the English language version will always prevail.
  • Unless otherwise stated, only one bonus per promotional offer is allowed per player, account, address, computer and IP address. Taking advantage of bonus or promotional offers on multiple account is considered bonus abuse and will lead to the void of all play and winnings on all accounts. Mucho Vegas reserves the right to close any account that are deemed related accounts, and confiscate the funds on these accounts.
  • Players also have the right to choose not to receive bonuses.  Players need to contact Customer Support before any bets are placed and wagering started in order to remove the current bonus and disable all future bonuses if a bonus was awarded that the player does not want.
  • Unless otherwise stated, the minimum deposit required in order to receive any bonus is 25 €/$ or equivalent in another currency.
  • Unless otherwise stated, classic deposit/reload bonuses as the welcome bonus are subject to a wagering requirement of thirty times (x30) the deposit plus bonus amount before funds can be withdrawn.
  • If a withdrawal is attempted before wagering requirements have been met, the bonus balance including any winnings derived from the bonus balance will be forfeited
  • When accepting a deposit bonus, the players deposited amount and bonus amount are placed into a “bonus balance”. When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance.
  • If a player loses his entire deposit and its associated bonus prior to reaching wagering requirements, any remaining wagering requirements will be waived if the player makes a subsequent deposit.
  • Once wagering requirement has been completed, the bonus amount and any winnings earned using the bonus balance will become real money and will be transferred to the player’s main account balance.
  • With regards to bonuses, players are only eligible for them if they do not have a pending withdrawal.
  • All match bonus offered for 100% or more have a minimum cash in amount allowed of total of deposit + bonus. For instance, if a player deposit 10€ and received 10€ bonus as 100% match, the minimum amount cashable will be (10€ deposit + 10€ bonus = 20€) once the wagering requirements have been completed.
  • Bonuses offered by Mucho Vegas Online are solely intended for genuine recreational players only. Bonus/Promotional abuse or any form of play deemed in our sole discretion to be with the intent on obtaining an advantage over the casino will not be tolerated. Abusive patterns include playing games with accumulated benefits in the course of gameplay (Ex: Free Spins meters or other game features unlocked following some gameplay) with a bonus and coming back to the game following the zeroing-out of the wagering requirements to trigger or unlock the feature and collect the accumulated benefits or related winnings. Player betting patterns and activity are constantly monitored and in case of bonus abuse, Mucho Vegas reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending gaming activity or pending withdrawal and refund the original deposit. Mucho Vegas can also decide at its own discretion to ban any player from participating in Mucho Vegas ’s promotions for a definite or indefinite period of time as decided by Mucho Vegas’ management
  • While bonuses are still active, bonus terms and conditions apply to the whole player account balance including pending withdrawals if any.
  • Mucho Vegas reserves the right to bar a player from receiving any current of future promotions at any time.
  • Different game types contribute differently towards wagering fulfilment. For example, if a game type contributes 100% towards wagering, it means that if you bet 10€, 10€ will contribute towards wagering fulfilment.
  • Below are the eligible games for bonus wagering contribution and their contribution:
    • Slot games: 100%
    • Table games: 10%
    • Videopoker: 10%
    • Live Dealer Casino: 10%
    • Any other game: 10%
  • The games Castle Builder II, Scrooge, Devil's Delight, Bloodsuckers, Kings of Chicago, Lucky3, Pirates Gold, Retro Reels, Simsalabim, Zombies, Lucky Swing, Space Traveller, Trucker's Heaven, Crazy Jungle, Diamonds are forever, The Angler, Gold Train, Stardust, Peek-a-boo, Beautiful Bones, Hot Shots are excluded from all bonus promotions. If a player plays these games whilst wagering a bonus, the bets placed on these games will be deducted from the player’s real money balance (if available) and they will not contribute towards wagering fulfilment of the pending bonus
  • All bets placed on any kind of doubling or gamble feature (for example in Slots and Video Poker games) and all low-risk bets (for example betting on even and odd numbers at the same time in Roulette games) do not count towards fulfilling the wagering requirements.
  • Please note that a player can bet a maximum of €/$5.00, 50 SEK/NOK/ZAR or 10% of their current available balance (whichever is lower) on a given round or spin when using bonuses or winnings generated from bonuses (but the 10% rule does not apply to bet sizes under €/$0.50, 5 SEK/NOK/ZAR). Betting a larger proportion of one’s balance on a single round or game can lead to the voiding of this particular bonus and winnings and voiding of subsequent bonuses and winnings. Repeated abuse can lead to account termination and confiscation of balances.

Free Spin Bonuses

  • Free Spin bonuses have no wagering requirements. That means that any winnings derived from a free spins bonus do not need to be wagered before becoming real cash.
  • Players, who initiate a deposit in order to receive free spins as part of a deposit offer must wager their deposit amount before initiating a withdrawal.
  • Players who withdraw their deposit without wagering will lose the free spins earned from the deposit or if used, any winnings earned from the free spins.

No Deposit Bonus / Free Chips / Free Spins

  • The maximum withdrawal of winnings generated by playing with bonus or free chips or free spins credited at Mucho Vegas without any deposit requirement is 100 €/$ or equivalent in other currencies (No deposit bonuses and free chips awarded to VIP players have a maximum cashout of 10x bonus amount). If any Comp (Fiesta) points or other rewards have been generated by using free chips and free spins winnings or other no-deposit bonuses or no-deposit bonus winnings they will be zeroed out at the moment of free spins or no deposit bonus winnings withdrawal.
  • Please note that players from following countries: Belarus, Bulgaria, Estonia, Hungary, Kazakhstan, Latvia, Lithuania, Poland, Romania, Russian Federation, Slovakia, Ukraine are not eligible for non-deposit free spins or no-deposit bonuses.
  • Free Spin bonuses have no wagering requirements. That means that any winnings derived from a free spins bonus do not need to be wagered before becoming real cash.
  • The wagering on free chips or no-deposit bonus or free chips is 99 times the bonus amount unless otherwise noted. The initial no deposit bonus amount granted is not withdrawable.
  • For age and KYC verification purposes a minimal deposit (10€/$ or equivalent in other currencies) is required before you can withdraw any winnings gained with a free money bonus. This deposit is returned in its entirety together with your winnings

 Fiesta Points (Reward Points)

  • Fiesta points are a type of real money reward that players receive with just about any bet they make on casino games.
  • Players earn Fiesta points every time they play games for real money and the Fiesta points can be exchanged for real money.
  • The conversion ratio is 100 Fiesta points for 1 unit of the player’s currency. For instance, 100 points can be exchanged for 1 Euro for players playing in Euro denomination, 100 points can be exchanged for 1 MXN for players playing in Mexican Peso, etc.
  • The minimum amount to convert the reward point is 1 unit of the player currency, for instance 1 EUR or 1 USD or 1 MXN.
  • The amount received from the conversion of the reward point is credited in cash, without wagering requirement, and can be withdrawn instantly should the player choose to.
  • Different games earn points at a different rate. A game's rate expresses how many points are credited once a player has bet 10 units of currency (ex: EUR10, MXN10) on a given game category.
  • Comp points contribution per game:
    • Video slots:   1 point (doubling or gamble feature earn 0 point)
    • Classic slots: 1 point (Jackpot 6000 slot: 0.5)
    • Simple Games: 1 point
    • Jackpot games: 1 point
    • Table games: 0.2 point
    • Video Poker: 0.2 point
    • Live Casino games: 0.2 point
    • Any other game: 0.2 point
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